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NEW THINNING HAIR FILL-INS COLLECTION

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Return and Exchange Policy

  • Can I exchange or return my Accessory?

    Our hair accessories (ties/scrunchies, clips & headbands), Compact Mirror, Hair Extensions Application Kit, Extensions Carrier, Loop Hair Extensions Brush, Detangling Wet Hairbrush, Volumizing Velcro Roller Set & Deluxe Hair Extensions Styler are final sale. Thank you for your understanding.

    Please note that our Luxy Signature Curler is a final sale. Our Curler does come with a one-year warranty.

  • Do I have to pay for the shipping of my return or exchange?

    As we provide free standard shipping on all orders, we do kindly ask that customers wishing to return their set be responsible for all return shipping costs. We will deduct the shipping label cost from your refund.

    For U.S. customers, we do offer free return shipping on all exchanges!

  • When will I receive my new exchange?

    We will send you the different color hair extensions after we have received, inspected and confirmed that the returned hair extensions were not opened.

    It takes 1-2 business days to process all orders from the moment we place it in our system. For more shipping details, please click here.

  • When will I receive my refund?

    A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 1-3 business days to finalize.

    Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

  • How do I initiate a return or exchange?

    For U.S. orders, to initiate an exchange or return, please click here. Our returns centre will walk you through step-by-step how to return or exchange your order. We also offer complimentary return shipping labels on all US exchanges!


    If you are based in Canada or internationally, you may initiate a return here.

  • Why are Luxy Hair extensions non-returnable if opened?

    Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety very seriously and do not allow opened items to be returned for the safety of all our customers.

    We are not alone - other hair extensions suppliers do not allow returns of opened items for the same reasons.This is also why we offer a tester weft located in the bottom compartment of the box, so that you can determine whether or not the shade and texture is the right match for you, before having to fully commit to the set.

    If you are unsure what your ideal Luxy color match is, please e-mail our Support team at info@luxyhair.com with some images of your hair taken in natural lighting like the image below - we'll be happy to help!

    You may also be interested in:

  • What is the return/exchange period?

    We will provide a full refund or exchange on unopened hair extensions within 60 days purchase.

    You may also be interested in:

  • Can I return or exchange my order?

    Yes! We are pleased to accommodate returns and exchanges within 60 days on all sets that have not been opened, worn, or tampered with. We even offer complimentary return shipping labels on U.S. exchanges.

    Good news is that all full sets of Luxy Hair extensions come with a tester weft in the bottom compartment of the rectangular box or the top compartment of the circular box. You can take out this piece to determine if the color is a good match.

    Kindly note that items purchased from our Last Chance sale are eligible for exchange (US orders) or store credit only.

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Help Topics

Questions answered by specific topic.

Choosing Your Perfect Luxy Set

more

About Hair Extensions And Suitability

more

Hair Extension Usage and Care

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Halo Hair Extensions

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Luxy Hair Accessories

more

Shipping and Delivery

more

Return and Exchange Policy

more

Order Changes and Requests

more

Payment and Pricing

more

Payment Plans

more

Rewards Program

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Contact Us

If you still have any questions, please email us at info@luxyhair.com

We respond to every email within 24 hours! We will be happy to help you.

Support

Contact Us

If you still have any questions, please email us at info@luxyhair.com

We respond to every email within 24 hours! We will be happy to help you.

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Virtual Try-On

Virtual Color Match

TRY ON HAIR EXTENSIONS

We know the paparazzi can be a pain. Confirm your consent to having your photo taken below.
The Virtual Try On and Virtual Color Match tools may collect, capture, store, use, receive or obtain a photo image of your face and use that image and data for the purpose of providing you with a personalized experience.
Any photo image or data you share will not be disclosed to any third-party or stored on any server or system after your use of the Virtual Try On or Virtual Color Match tool and is not used for identification purposes.
I consent to the use of a photo of my image as described in the Virtual Try On and Virtual Color Match Information Notice and agree to all terms, including data retention, data deletion, and data use, processing storage and transfer. I agree to the Terms of Use and Privacy Policy for Beauty Industry Group and Its Affiliated brands.
Wanna try before you buy? Experiment with colors, volume, and length without the workout of an actual dressing room.
OR
Prefer to save the big reveal for IRL? We got you!
GET YOUR COLOR MATCH ONLY.
*Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.

Oops! The photo didn't work. Let's try again.

TIPS
The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
The image size must not exceed 20 MB.
Position yourself in frame from the waist up
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

Results may vary depending on the quality of photo.

OR
Chat with our customer service team for a color match.

We asked the paparazzi for their top tips to the perfect photo.

Do VCM Thumbnail
Do
Don't VCM Thumbnail
Don't
TIPS
The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
The image size must not exceed 20 MB.
Position yourself in frame from the waist up
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

Results may vary depending on the quality of photo.

Share a photo of your current hair

Do VCM Thumbnail
Do
Don't VCM Thumbnail
Don't
TIPS
The image size must be a minimum of 320 x 620 pixels and a maximum of 1700 x 3500 pixels.
The image size must not exceed 20 MB.
Position yourself in frame from the waist up
Pull your hair to the front and avoid tucking it behind your ears
Natural lighting is best, ideally in front of a window
Tilt your head slightly forward
Ensure your clothing contrasts with your hair color
Wear your hair straight for best results
No filters or edited photos
Avoid harsh sunlight on your hair and face

Keep your chin up and face straight ahead.

Do not Picture

Choose Color

TITLE
TITLE
TITLE

Choose Collection

Seamless
Classic
Halo

Choose Volume

Natural-Looking
A Little Extra
Full Blast

Choose Length

12 INCH
16 INCH
20 INCH
24 INCH

Results may vary depending on the quality of photo.

*Seasonal colors and collections may not show up in your color match and may not be available in all lengths and application methods.
Do not Picture

YOUR COLOR OPTIONS

Still not sure? You can contact our customer service team for hep with your color match. Contact Now
Do not Picture

Your color match is

CHOOSE COLLECTION

Seamless Hair Extensions
SELECT
Classic Hair Extensions
SELECT
Halo® Hair Extensions
SELECT
Clip-In Ponytails
SELECT
Clip-In Buns
SELECT

Compare Methods

Do Picture

Test

APPLICATION
LENGTHS
PER PACK
BEST FOR
Seamless Collection VCM

SEAMLESS

APPLICATION
Clip-ins. Made with a thin, silicone band that lays flat against your head
LENGTHS
12", 16" and 20"
PER PACK
10 pieces
BEST FOR
Thin to medium hair types, suitable for hair past the shoulders
Classic Collection VCM

CLASSIC

APPLICATION
Clip-ins. Made with a fabric-stitched band that adds extra volume at the root
LENGTHS
16", 20" and 24"
PER PACK
10 pieces
BEST FOR
Medium to thick hair types, suitable for short hair to long hair
Halo Collection VCM

HALOS

APPLICATION
Single weft application, secured with an undectable wire and clips. Also comes with two 2-clips for additional blending
LENGTHS
16" and 20"
PER PACK
3 pieces
BEST FOR
Thin to medium hair types, suitable for hair past the shoulders