Payments & Pricing
PRICING & CURRENCY CONVERSION
All prices listed on the website are in your local currency. To be sure of the currency that you see, please check the country flag icon in the top right-hand corner on desktop, or select the menu icon in the top left-hand corner on mobile to view the country flag icon. If you aren't seeing your correct currency, please clear your cookies and cache and try incognito mode on your web browser.
PAYMENT OPTIONS
We accept all major credit cards (Visa, MasterCard, American Express, Discover Card) as well as PayPal, Shop Pay, Amazon Pay payments and more. We also offer payment plans.
Afterpay FAQs:
What is Installments with Afterpay?
Installments with Afterpay is a service that allows you to make purchases now and pay for them over time. To learn more, visit www.afterpay.com
How do I use Installments with Afterpay?
Simply shop online and add items to your shopping bags and checkout as normal. At the checkout, choose Installments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It's that easy!
Please note that all items in your shopping bag must be eligible for Installments with Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Where can I use Installments with Afterpay?
Installments with Afterpay can only be applied to purchases made on luxyhair.com website.
Payment options depend on purchase amount.
Can I use Installments with Afterpay? if I'm an international customer?
Afterpay is only offered to our customers who have a US billing address, US shipping address, a US credit card, debit card, or bank account, and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.
How does the payment schedule work?
For pay-in-4 payments, generally customers are required to make their down payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.
For monthly payments, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.
For all Afterpay payments, you can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Where can I find common questions about payments?
Check out the Afterpay Payments FAQ: https://help.afterpay.com/hc/en-us/sections/203376123-Payments
When will my items be delivered if I use Installments with Afterpay?
Afterpay orders are delivered pursuant to delivery time frames presented by Luxy Hair after you complete your order online.
Is there a limit to how much I can spend on a single transaction?
Yes, transaction value limits apply to purchases made on luxyhair.com using installments by Afterpay.
Are there products that are not eligible for purchase using Installments with Afterpay?
There are certain items that are restricted from purchase using Afterpay.
How do I return or exchange an item purchased using Installments with Afterpay?
Subject to Luxy Hair's return and refund policies, if you have changed your mind, you may be able to return your Afterpay purchase for a refund. Please check that your return or exchange meets Luxy Hair's Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.
If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at [email protected]
What happens if I don't pay my Afterpay instalments on time?
You will be prevented from using Afterpay and you may be charged a late fee.
What happens if i have a partial refund, and how does that affect my payments?
Afterpay will be notified once your refund is processed.
If you purchased using pay-in-4, your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.
If you purchased using monthly payments, interest already paid will not be refunded. Any amounts paid toward the good or service will be adjusted, interest will be recalculated based upon the adjusted amount.
Does Afterpay charge interest?
Pay-in-4 purchases are always interest-free.
Monthly payments may include interest. If your installment loan includes interest, you will be able to see the amount you will owe before completing the purchase.
Where can I find out more about Afterpay?
If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, Terms of Service, Pay-in-4 Installment Agreement, Monthly Payment Loan Agreement as well as Afterpay's Private Policy.
If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.
Cash App FAQs:
What is Cash App Pay?
Cash App Pay is a fast and simple payment method that allows Cash App customers to pay for purchases either by scanning a simple QR code or by tapping Cash App Pay at checkout to be redirected to Cash App. Cash App Pay is only available when you shop online.
How do I use Cash App Pay online from my desktop?
1. Select Cash App Pay as your payment method during checkout.
2. Hold your mobile phone camera or Cash App’s QR scanner over the QR code
generated on your desktop to scan it.
3. Follow the prompts on your mobile device to complete the transaction.
How do I use Cash App Pay online from my mobile device?
1. Select Cash App Pay as your payment method during checkout.
2. You will be redirected to Cash App
3. Follow the prompts on your mobile device to complete the transaction.
Where do Cash App Pay funds come from?
Cash App Pay will first attempt to debit the customer’s stored balance. If the balance doesn’t cover the transaction total, 100% will be charged to a linked debit card.
Can I use Cash App Pay if I am an international customer?
Cash App Pay is only available in the United States at this time.
How can I return an item I purchased with Cash App Pay?
Cash App Pay returns follow our standard return policy. Cash App Pay transactions originating from the stored balance in the app will be refunded to the customer’s Cash App account balance. Cash App Pay transactions originating from a linked debit card or bank account will be refunded to the original card or bank account.
How do I request a Cash App Pay Refund?
Customers seeking a refund for their Cash App Pay payment must request a refund from the merchant directly. Should the merchant refund the transaction, it can take up to 10 business days for Cash App to receive the refund. As soon as Cash App receives the refund, the funds will automatically appear in your Cash App balance or linked debit card. If you have any questions before 14 days have passed, please reach out directly to the merchant. If the refund does not appear within 14 days, please reach out to Cash App.
How do I contact Cash App customer support?
To speak to a Cash App Support representative, please contact support through your Cash App or cash.app/help.
To contact Cash App Support through the app:
1. Tap the profile icon on your Cash App home screen
2. Scroll down and tap Cash App Support
3. Tap Something Else
4. Navigate to your issue
5. Tap Contact Support
To contact Cash App Support on the web:
1. Navigate to cash.app/help
2. Scroll down on this page and click the “Contact Support” link at the bottom of this page.
3. Login
4. Navigate to your issue
How can I learn more about Cash App or Cash App Pay?
Go to cash.app/help.
USA STATE SALES TAXES
Yes, Luxy Hair will charge sales taxes to the following states, Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North Carolina, New Jersey, Nevada, Nebraska, Michigan, Florida, Maryland, Louisiana, Kentucky, Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas and New York.
These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays the amount collected to the state.
INTERNATIONAL TRANSACTION FEE
Luxy Hair is a Canadian operated company based in Toronto, Canada, with shipping facilities worldwide. If you are ordering outside of Canada, your credit card company or bank might charge you a fee of $1-$10 that might display as if it was charged by Luxy Hair. This fee is not charged by Luxy Hair as it is charged directly by your bank because you are purchasing something outside of your country of origin. We cannot refund this fee as it is not charged by Luxy Hair. Please contact your credit card provider or bank directly in regards to this charge.
PAYMENT SAFETY
No card information is ever saved at Luxy Hair and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed through secure forms of payment which are used by millions of people daily and are heavily encrypted third party-payment processors.
We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. Luxy Hair does NOT keep credit card information on record.
SHIPPING AND VERIFICATION
Please make sure that you enter the correct billing address and contact information as it appears on your bank or credit card statement. Transactions may not go through if the information entered does not match exactly what your bank or credit card provider has on file. Some transactions may also be held for further verification by our customer experience team. Make sure to also enter the correct shipping address (street number and name, city, state, and zip code) as we are not liable for packages that are sent to the wrong address when the address information is not entered correctly.
