So many rave reviews
We believe you deserve the very best. With a keen eye for detail and a commitment to consistently deliver the best, highest quality products, you can rest assured Luxy guarantees true luxury.
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Can I exchange or return my Accessory?
Our hair accessories (ties/scrunchies, clips & headbands), Compact Mirror, Hair Extensions Application Kit, Extensions Carrier, Loop Hair Extensions Brush, Detangling Wet Hairbrush, Volumizing Velcro Roller Set & Deluxe Hair Extensions Styler are final sale. Thank you for your understanding.
Please note that our Luxy Signature Curler is a final sale. Our Curler does come with a one-year warranty. -
Can I return the Luxy Hair Signature Curler?
Our Luxy Signature Curler is a final sale.
Please note that each Luxy Hair Signature Curler comes with a one-year warranty from the date of purchase. If your Luxy Hair Signature Curler is defective in workmanship or materials, please click here for more information & to begin the process. -
What is the Luxy Hair Signature Curler?
Features
- 7.2-inch extra-long length barrel with a cool-touch tip
- Ceramic & tourmaline 1-inch width barrel that reduces hair breakage/damage, offers even heat distribution, prevents frizz, & enhances shine
- Comes with a heat protectant glove & heat resistant mat
- Packaged in our signature magnetic Luxy black box that you can use to store it when not in use
- 360° swivel power cord that is 8 foot 2-inches long
- 1-hour auto safety shut-off function
- Safety stands
- Allows the wand to rest on the table without touching/burning the table surface
- Digital LED temperature display with temperature control + / -
- 11 temperature settings up to 450°F
- The lowest heat setting (250°F) is the recommended maximum temperature to be used on your Luxy Hair extensions
- Heats up within 30 seconds
- Worldwide voltage 100-240V 50/60Hz
- It contains a special electronic circuit that automatically converts it from 100 to 240 volts AC 50/60Hz. It will automatically adjust to the proper voltage. Use an adapter plug with correct configuration prior to use in the outlet.
- Our Curler is a final sale. It comes with a limited one year warranty
- For more information, click here.
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Does the Luxy Hair Signature Curler have a warranty?
Limited One Year Warranty Terms & Conditions
Each Luxy Signature Curler is a final sale; however, it comes with a one-year warranty. Luxy Hair will repair or replace (at our discretion) your unit free of charge for 12 months from the date of purchase if the Luxy Hair Signature Curler is defective in workmanship or materials.
Warranty Exclusions
- This limited warranty does not cover products damaged by any of the following:
- Damage due to misuse or abuse, such as incorrect voltage supply, dropping, or failure to follow enclosed instructions
- Tampering, such as repair or attempt to repair by the user or by a third party
- Use with unauthorized accessories
- Wrapping the cord around the Luxy Hair Signature Curler, causing premature wear & breakage
- Theft or loss of product
- Any other conditions beyond our control
- Only products purchased directly from Luxy Hair or an authorized Luxy Hair retailer with a valid proof of purchase are eligible for a replacement under this policy. Keep your original sales receipt as proof of purchase for warranty purposes
Starting The Process
Please email your order details along with a short description of the product issue to info@luxyhair.com - our Luxy Hair Support team will be happy to help!
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Which temperature is recommended for each hair type?
Temperature
Hair Type
Up to 250℉ For Luxy Hair 100% remy human hair extensions Up to 300℉ For fine, damaged and/or chemically treated hair Up to 375℉ For average to thick, and/or easy-to-curl hair Up to 450℉ For very thick, coarse and/or hard-to-curl hair
The Luxy Hair Signature Curler heats up within 30 seconds. Hold each curl for 5-10 seconds (depending on the thickness of your hair).
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How to curl with the Luxy Hair Signature Curler
#1 Hair should be clean, dry, or nearly dry, & free of tangles before using.
#2 Set the wand to your desired temperature, based on your hair type here. The Luxy Hair Signature Curler heats up within 30 seconds. Test a small section of your hair before using it.
#3 Wear the heat protectant glove on the hand you will use to wrap your hair around the wand.
#4 Hold the wand over your head with the cool touch tip pointing downwards & wrap a section of hair around the barrel. For tighter curls, wrap a thinner section of hair. For looser curls, wrap a thicker section of hair. Curls will vary depending on your hair length.
#5 Finish with the end of the hair section against the tip of the wand. Hold each curl for 5-10 seconds (depending on the thickness of your hair). Slide the wand out to release the curl.
#6 Repeat steps #5 and #6 until your head is fully styled. Gently tug on the curl or lightly brush it out using a wide-toothed comb if loose curls are desired.
#7 Use your favorite hairspray to complete the look and hold the style.
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Does the Luxy Hair Signature Curler have any care instructions?
Your Luxy Hair Signature Curler is virtually maintenance-free. It contains no user-serviceable parts and no lubrication is needed.
User Maintenance Instructions
- Keep all vents and openings clear of dust, dirt, & hairspray.
- If cleaning becomes necessary, disconnect the Luxy Hair Signature Curler from the power source, let it cool, & wipe the exterior with a dry or lightly damp cloth.
- Do not use sharp or abrasive detergents or corrosive products on the wand.
- When not in use it should be disconnected, allowed to cool, & stored in a safe, dry location out of reach of children.
- You can machine wash & dry the heat protectant glove.
- Do not jerk or strain cord at plug connections. Allow the cord to hang or lie loose and straight at the point of entry into the wand.
- Never allow the cord to be pulled or twisted. Never wrap the cord around the Luxy Hair Signature Curler since this will cause the cord to wear prematurely and break. Damage will occur at the high flex point of entry into the wand, causing it to rupture and short circuit. Store the cord loosely coiled. If the cord becomes twisted, untwist it prior to use. Inspect the cord frequently for damage. Stop use immediately if damage is visible or if the unit stops or operates intermittently.
- If any malfunction occurs, unplug the Luxy Hair Signature Curler, and allow it to cool. No repairs should be attempted by you. If the wand purchased is within the 1-year warranty, please reach out to info@luxyhair.com for assistance.
Keep Away From Water
Everyone knows that electricity and water are a dangerous combination. But did you know that an electric appliance is still electrically live even if the switch is off? If the plug is in, the power is on. So when you are not using your Luxy Hair Signature Curler, keep it unplugged.
Do not use this wand near bathtubs, showers, basins or other vessels containing water or other liquids. Never place the wand in water or any other liquid.
- Keep all vents and openings clear of dust, dirt, & hairspray.
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What is the Luxy Hair Extensions Application Kit?
What comes with this kit?
This kit includes a Vegan Saffiano Leather Travel Bag, a pair of Matte Alligator Hair Clips, and a Pearlescent Rat Tail Comb for sectioning your hair while you clip in your extensions.
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Vegan Saffiano Leather Travel Bag
- A black toiletry pouch with gold zipper detailing and a gold Luxy metal logo.
- Perfect for traveling and can be used to store hair extension accessories and/or any other small items.
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Matte Alligator Hair Clips
- Two professional grade black 'alligator claw' clips that feature a soft-touch, matte black finish and a metallic gold silk screen Luxy Hair print.
- They feature a flexible, double-hinged claw design that adjusts to grip to your hair securely without pulling or damaging it. Also, there are non-slip grips on the handles so that it is easy to open and close when your hands are wet and/or when you are dealing with wet hair.
- Perfect for sectioning and holding hair out of the way while you dry and/or style your hair.
- Ideal for use with all hair types and textures.
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Pearlescent Rat Tail Comb:
- A pearlescent comb that features fine teeth that are polished to a smooth and rounded finish for an effortless glide.
- Perfect for teasing, parting, and combing through wet or dry hair.
- Made of a very eco-friendly material that has anti-static properties (helps smooth out the hair and eliminate frizz).
- Ideal for use with all hair types and textures.
What are their dimensions?
- Vegan Saffiano Leather Travel Bag: 9.25” (L) x 2.75” (W) x 4.5” (H)
- Matte Alligator Hair Clips: 4.5” (L)
- Pearlescent Rat Tail Comb: 9" (L)
What materials are they made of?
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Vegan Saffiano Leather Travel Bag
- Vegan saffiano leather
- 100% recycled black cotton interior lining
- Metal details - Zinc alloy
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Matte Alligator Hair Clips
- Plastic & Iron
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Pearlescent Rat Tail Comb
- Natural organic material - 100% cellulose acetate (non-petroleum)
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Vegan Saffiano Leather Travel Bag
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How long does shipping take?
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 4pm EST, it will ship the same day. If your order is placed after 4pm EST, your order will ship the next day.
We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. Shipping times will depend on your location. For more information, please click here.
All prices on the website include FREE standard shipping to applicable countries. Your Luxy Hair Accessories and Hair Care products ship from our warehouse in Utah (USA). All Accessories & Hair Care products are final sale.
View full shipping & returns details
Frequently Paired With
Luxy Heat Protectant Primer
Luxy Hair Accessories
Our Tools & Accessories collection is specially created to make styling and caring for your Luxies (and your hair) a breeze. From staying ahead of trends to working on solves for all your hair woes, we’re committed to creating luxurious products that don’t compromise aesthetics or function.
Whether you’re looking to prevent tangles, curl your hair, or add some embellishment, our thoughtfully designed tools and accessories make doing your hair a treat.
Key features:
- Eco-conscious materials
- Sustainable manufacturing
- Luxurious quality & design
More Questions? Email us at info@luxyhair.com
Free Shipping to Select Countries!
- All U.S. orders include FREE standard shipping (excluding sample swatches).
- Canadian orders include FREE express shipping (1-5 business days) on orders over $250 USD.
- International orders pay a flat-rate $25 USD fee for express shipping (1-5 business days).
Products Lost or Damaged In Transit: All shipments are FOB (Free on Board), and ship from our warehouse located in Salt Lake City, Utah. We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but we are not responsible for such deficiencies. We encourage U.S. customers to opt-in for package insurance at checkout via Route.
Processing Time
It will take 1 business day to process your order, regardless of the shipping option selected at checkout. We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox, please double check your junk/spam or promotions folder. Standard & express shipping costs and any other third-party fees such as shipping insurance are non-refundable. We cannot be held accountable for any delays caused by the carrier.
Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).
USA State Sales Taxes
Please note that Luxy Hair charges state sales taxes on orders in the following states:
Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North Carolina, Nevada, Nebraska, Michigan, Maryland, Louisiana, Kentucky, Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas, and New York.
These collected taxes are mandated by the local state governments and Luxy Hair in no way benefits from this and directly pays this amount collected to the state. We do ship to Military Mail addresses.
International Duties and Taxes
Canada
Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). This means that you will not be required to pay any additional duties upon delivery.
At checkout, you will see taxes added to your order. This prepaid ahead of time will guarantee absolutely no additional charges when you receive your package.
United Kingdom, Germany, Australia, France, UAE, Switzerland, Europe
Your order will be shipped DDP (Delivered Duty Paid) from our warehouse in Salt Lake City, Utah (United States) with DHL Express shipping (1-5 business days for delivery). The cost of the price is inclusive of all duties and taxes, which guarantees there will be no additional fees required at the time of delivery.
Other International
At checkout, you will have the option to prepay your duties and taxes. If you choose to not prepay, your order will be shipped DDU (Delivered Duty Unpaid) from our warehouse in Salt Lake City, Utah (United States). Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by Luxy Hair.
If you do prepay your duties and taxes at checkout (which is recommended by Luxy Hair to ensure a smooth delivery), your order will be shipped DDP (Delivered Duty Paid) which guarantees no additional charges at the time of delivery.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@luxyhair.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund.
Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.
Delivered but Not Delivered
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please read this article for next steps on how to locate your package. Also, please contact couriers at numbers in order to investigate this issue.
We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. We also encourage our U.S. customers to opt-in for package insurance at checkout via Route. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.
Returns
By placing an order at Luxy Hair, you are responsible for the cost of return shipping back to Luxy Hair. Please refer to our return policy for further information on how to return your packages.
You may return your order for a full refund or exchange it within 60 days of purchase, as long as the main compartment is still sealed.
*Accessories and Hair Care products are final sale. Last Chance items are exchange or store credit only.
¹Luxy Hair is NOT able to ship to the following countries due to shipping complications: American Samoa, Costa Rica, Cuba, Egypt, Eritrea, French Southern Territories, Italy, Kuwait, Spain, Guam, Iraq, Libya, Panama, Russia, San Marino, Sudan, Tajikistan, Ukraine.
