ATTA CURL

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Frequently Asked Questions

• What is the difference between the regular Straight Ponytail Extension and the Curly Ponytail Extension?

  Straight Clip-In Ponytail Extension

  Length: Comes in either 16 or 20-inches

  Style: Comes straight

  Care:

  • Can be straightened, blow dried & curled using hot tools
  • Can be washed with shampoo & conditioner
  • You can use hair styling products on it
  • Can be dyed darker & toned
  • We recommend using our Loop Hair Extensions Brush, paddle brush or a wide-tooth bomb to brush it

  Curly Clip-In Ponytail Extension

  Length: Comes in a standard length of 20-inches (due to how curly hair experiences shrinkage the finished length will be 18-inches)

  Style: Comes in a 2C/3A curl pattern

  Care:

  • We recommend using a wide-tooth bomb or your fingers to brush it (to limit frizz and preserve the curl pattern of your ponytail)
  • We don’t recommend dyeing/toning, washing, heat styling or using hair styling products/liquids as this will cause the curl pattern to loosen
• Are there any different care instructions for the Clip-In Curly Ponytail Extension?

  Yes, unlike our straight Clip-In Ponytail Extension, the care instructions are different in order to preserve the curl pattern of your ponytail. We don’t recommend dyeing/toning, using water-based products, washing or heat styling (such as straightening, blow-drying or curling). In addition, we recommend only using a wide-tooth comb or your hands to brush through the ponytail.

• Why does the Clip-In Curly Ponytail Extension come in select shades?

  Due to the nature of how the curl pattern is achieved, there were some inconsistencies in color. We’re committed to always bringing you high-quality products so we felt the best decision was to launch the Luxy Hair Clip-In Curly Ponytail Extension in the following 20 colors. Thank you for your understanding!

  Black

  • Jet Black

  • Off Black

  Brunette

  • Mocha Brown

  • Cool Dark Brown

  • Dark Brown

  • Neutral Brown

  • Chocolate Brown

  • Sandy Brown

  • Ash Brown

  • Chestnut Brown

  Blonde

  • Bronde

  • Natural Blonde

  Red

  • Natural Red

  Balayage

  • Off-Black Balayage

  • Mocha Brown Balayage

  • Mocha Bronde Balayage

  • Dark Ash Brown Balayage

  • Chocolate Brown Balayage

  • Ash Brown Balayage

  Highlights

  • Dark Brown Highlights

• Is the Luxy Hair Ponytail Extension suitable for all hair textures and types?

  Yes, it is suitable for all hair textures and types.

• Does my hair need to be curly to wear the Luxy Hair Curly Clip-In Ponytail Extension?

  No, your hair doesn’t need to be curly in order to wear the Luxy Hair Curly Clip-In Ponytail Extension. You can have fun with it to easily switch up your look!

• Does the Luxy Hair Ponytail Extension come with a tester swatch to see the color?

  We understand that it can be hard determining your perfect Luxy color match from a computer screen and we at Luxy Hair want your purchase to be risk and anxiety-free. This is why we designed our packaging to come with a tester swatch. You can use this swatch to determine if the shade is a good match.

  

  If it isn’t an ideal match, we are more than happy to accommodate a return or exchange as long as the main compartment of your Luxy box has not been opened and the golden security seal has not been tampered with.

• How does the Luxy Hair Ponytail Extension secure?

  The Luxy Hair Ponytail Extension comes with a small comb attachment, which slides underneath your hair elastic to hold the ponytail in place. There is also a velcro base, which adheres together to secure the ponytail. Finally, a long strand of hair is wrapped around the base with 2 matching bobby pins provided to secure in place (exclusive to Luxy Hair).

  

  

  

• Can I return/exchange my Luxy Hair Ponytail Extension?

  We want your purchase to be risk and anxiety-free so the Luxy Hair Ponytail Extension is eligible for returns or exchanges! Even better, each Luxy box comes with a tester swatch so that you can determine if the shade is a good match.

  

  If the shade is not an ideal match, we are more than happy to accommodate a return or exchange as long as the main compartment of your Luxy box has not been opened and the golden security seal has not been tampered with.

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