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Frequently Asked Questions
  • How do I choose the right Luxy Hair set?

    Click here to learn about how to choose the right set Luxy Hair extensions.

  • Luxy Hair Color Guide: How do I choose the right color of hair extensions?

    Luxy Hair extensions are offered in 38 beautiful colors ranging from Jet Black to Platinum Blonde, and from Highlights to Balayage. Our extensions are made with a multi-tonal adapt coloring system, which means that there are subtle highlights and lowlights, lighter strands and darker strands throughout each set. This gives the shades movement, dimension, and depth. It also ensures that the extensions blend with your natural hair even if your hair color is a few shades off.

    What if I'm not sure which color to choose?

    Click here for help deciding between colors and to see them in action. Each full set of Clip-In and Halo extensions (as well as our Luxy Hair Ponytail Extension) includes a tester weft. You can use this weft to compare it to your own hair before committing to the full set. We offer 60-day returns and exchanges if the color doesn't match. We support you!

    We are also happy to offer up to 2 sample swatches for our customers within the U.S. and Canada for a flat rate of $10 (shipping only). You may place your order here.

    Want a second opinion?

    We're here to help! Please email our Support team at info@luxyhair.com or book a Color Match Appointment with us. We will need to see your hair from top to bottom in natural lighting, with no direct sunlight and with no filters added - similar to the photo below.

  • Are there any special care instructions for Seamless hair extensions?

    As is the case with all clip-in extensions, we advise you to care for your Luxies with love. Creating a good routine with your Luxy Hair extensions from the start will help prolong their lifespan. Since they are made from 100% Remy human hair, they can be styled and washed just like your regular hair, however, the more you wash and heat style your extensions, the shorter their lifespan will be, so try to keep washing and product use to a minimum.

    Keep in mind that unlike your own hair, which receives natural hydration from the oils on your scalp, hair extensions donÔÇÖt have a natural hydration source. Therefore, keeping them hydrated is key to keeping them shiny and in good condition.

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  • What temperature can Seamless hair extensions be styled at? Does heat damage the base of the wefts?

    When styling your Seamless extensions with a heat styling tool, we recommend setting your tool at 120C/250F degrees or lower. Anything higher may run the risk of damaging the hair. This is because the hair is not being revitalized at the scalp like our natural hair is, and over time excessive heat and high temperatures may cause wear and tear to your set, and could potentially loosen the silicone bond with the hair. Generally speaking, heat will not damage the base of the weft unless it is very high.

    One of the best things about our extensions is that they donÔÇÖt need to be styled at a high heat temperature any way to see results. Our extensions will curl and straighten with ease using low heat.

  • Are Seamless hair extensions water resistant?

    Yes, Seamless extensions are water resistant. However, we recommend ensuring your extensions donÔÇÖt come into contact with water for longer than 20 to 30 minutes, like during washing. This is because, over time, water may seep into the base cavities of the silicone weft band. This can make the drying process difficult since silicone is not as breathable as having a fabric base (as is the case with our Classic Collection).

    Similar to our Classic Collection, we recommend you avoid swimming or showering with the extensions clipped in to prevent unnecessary damage and tangling with your own hair.

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  • Can I curl and straighten my hair extensions?

    Just like your own hair, Luxy Hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your Luxy Hair extensions, however, we suggest to always use a heat protectant spray prior to styling your set.

    Additionally, we recommend to only use a low heat setting of 120C/250F, as anything higher runs the risk of damaging the hair. The reason why we recommend opting for a lower heat setting is because it will prolong the lifespan of your set. While our own hair may be able to handle a high heat setting, our hair is also constantly getting revitalized from the scalp, whereas hair extensions don't get that sort of constant nutrition.

    Check out the following blog post for more info on how to care for hair extensions.

  • Will my hair extensions be obvious to others?

    If clipped in properly, once your hair extensions are clipped in, they are virtually undetectable. The base of each weft is thin and flat, and all wefts come with sturdy clips with a silicone grip to keep each weft in place. The wefts are clipped in between layers of your own natural hair, to blend naturally and seamlessly. Don't believe us? Check out this video to see how Luxies are clipped in - they look totally natural.

    If you have thinner hair, check out this helpful article to learn how to completely hide your extensions.

  • How long does shipping take?

    It will take 1 business day to process your order, regardless of the shipping option selected at checkout. If your order is placed by 4pm EST, it will ship the same day. If your order is placed after 4pm EST, your order will ship the next day.

    We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express. Shipping times will depend on your location. For more information, please click here.

  • How do I wash my extensions?

    Luxy Hair extensions are made with 100% remy human hair, which means they can be washed and styled just like your own natural hair. Since your extensions aren't subject to the oils produced by your scalp the way your natural hair is, you donÔÇÖt have to wash them as often. As a general rule, the less you wash your extensions the longer they will last. You can use your best judgment on how often to wash them, however, we recommend only washing them once there is a lot of product build up.

    Please note that unlike our Straight Clip-In Ponytail Extension, the care instructions for the Curly Clip-In Ponytail Extension are different in order to preserve the curl pattern. We donÔÇÖt recommend dyeing/toning, using water-based products, washing or heat styling (such as straightening, blow-drying or curling). In addition, we recommend only using a wide-tooth comb or your hands to brush through the ponytail.

    If your extensions feel like theyÔÇÖre becoming increasingly difficult to style, this is likely a sign that there is product build-up and they need to be washed. We recommend washing them after every 30 wears or once a month. Watch the video below for full instructions on how to properly wash your Luxies, or scroll down for step by step instructions.

    You will need...

    1. A large bowl or a sink which can be plugged

    2. Alcohol / sulfate-free shampoo

    3. Alcohol / sulfate-free deep conditioner

    5. Hair oil

    4. Luxy Hair Loop Hair Extensions Brush or wide tooth comb

    Why alcohol / sulfate-free shampoo and conditioner?

    Purchasing sulfate-free and alcohol-free products is a necessity as they are imperative to maintain the health of your extensions. These ingredients strip the hair of its natural oils and will affect their integrity. This, in turn, makes the hair drier and more prone to tangling or matting.

    Be sure to check the ingredient listing and ensure you donÔÇÖt see the words: SLS, Sodium Lauryl Sulfate, Sodium Laureth Sulfate, Alcohol Denat, Ethanol, SD Alcohol 40, Propanol, Isopropyl, and Propyl. To learn more about what products you should avoid using, click here.

    Step 1: Brush your extensions

    One of the most important steps is to brush your extensions out before washing them and only once the hair is 90% dry. This helps minimize the possibility of breakage and shedding because the hair is at its weakest point when wet. Keep in mind it is also more susceptible to breakage when wet. Then, stack each weft neatly on top of each other to keep them tangle-free during the washing process.

    Step 2: Prepare your sink

    Ensure your sink is squeaky clean to avoid existing dirt transferring to the extensions, or better yet, gather a large bowl. Then, plug the drain and begin to fill it up with lukewarm water, or fill the bowl up three-quarters full. Be sure that the water is not too hot, as this opens up the hair cuticle and moisture leaves the strand more easily, leading to dry hair.

    Pump 2-3 dollops of shampoo into the water, and swish the product around in the water so it's nice and soapy.

    Step 3: Shampoo each weft

    We highly recommend applying a moisturizing sulfate-free and alcohol-free conditioner before and after shampooing. Sometimes, even skip the shampoo and only co-wash your extensions with conditioner!

    Wash each weft one at a time, to prevent tangling and to ensure each weft is washed thoroughly. If you are short on time, you can bundle the extensions with an elastic and wash them carefully in one shot.

    Hold the weft is one hand at the top, submerge it into the water, and gently wash the hair, working the shampoo in with light strokes. When washing, make sure to handle the extensions gently and to not rub them vigorously as you would with your natural hair. Once you have washed the weft with shampoo, set it aside neatly on a towel and repeat the same steps for the rest of the wefts.

    Step 4: Condition each weft

    Once all the wefts have been shampooed, it's time to condition them. Take a generous amount of conditioner and apply onto each weft from top to bottom, massaging the product thoroughly into the hair. Leave on for 5-10 minutes, then rinse out each weft thoroughly. As a general rule, the longer you leave it on the better.

    Step 5: Apply a deep conditioner or hair mask

    This step is crucial to ensure that your hair extensions remain soft, and moisturized. Just like your conditioner, take a good about of the hair mask and work the product into each weft from top to bottom. In order for the product to really soak in and work its magic, bundle your extensions and carefully coil them and place them in a shower cap to leave overnight. This will help to seal in the moisture throughout the night.

    Step 6: Rinse out each weft

    The next morning, thoroughly rinse out each weft, ensuring that there is no conditioner residue left on the hair. A common mistake is to only wash the hair halfway, leaving it with "the slip"ÔÇôthat slippery, soft feeling after conditioning. This is a no-no, as it actually leaves product on the hair, which weighs it down or causes it to look greasy when dry.

    When washing out each weft, rinse it again with cold water, which will help close the cuticles of the hair to seal in the moisture and make the extensions shinier.

    Step 7: Lay each weft out to air dry

    First, carefully squeeze any excess water from the extensions and make sure that you never rub your extensions dry with a towel. We highly recommend air-drying your extensions whenever possible. When air drying, be sure to invest in a micro-fibre towel as it will remove excess water faster and it wonÔÇÖt rough up the hair (which can also cause tangles).

    Lay out all of the wefts on a flat surface and gently pat the excess moisture from the hair. A trick to preventing any frizz once the hair dries is to apply a small amount of hair oil to each weft to ensure the hair remains manageable and silky smooth.

    If you must blow-dry your extensions, be sure to use a heat protectant spray prior to blow-drying to extend the lifespan of your hair extensions. The most important thing is to ensure that you are blow drying on a cool setting to prevent any heat damage and that you donÔÇÖt brush the hair until it is 90% dry. When blow-drying, start by focusing on drying the root of the weft first and then working your way down to the ends. Always blow-dry downwards as this will help to not only smooth the cuticle but it will also prevent the hair from getting tangled since it is being blown in lots of different directions.

    Step 8: Comb each weft

    Combing wet hair is usually not recommended as this is when the hair is at its most fragile state, however, in order to ensure that your extensions dry straight, you can make an exception. Gently brush through each weft with a wide tooth comb or Luxy Hair Loop Hair Extensions Brush from bottom to top.

    Leave the wefts to dry, and come back to clean smooth, hair extensions, ready to clip into your hair.

    FAQ About Washing Hair Extensions

    Do I need to wash my Luxy Hair extensions before I wear them?

    No, Luxy Hair extensions are ready to wear straight out of the box! Hair extensions are a hygienic product and have been thoroughly sanitized at our factory. They are completely safe to wear right out of the box.

    What shampoo/conditioner should I use on my Luxy Hair extensions?

    Keeping your extensions moisturized and nourished is crucial, considering they donÔÇÖt have a natural hydration source like our own hair does. The proper hair products make all the difference in whether your extensions will tangle or be soft and manageable.

    Purchase products specifically formulated for dry and damaged hair, as they will help keep the strands healthy and nourished. Also, look for ingredients that add moisture to the hair like argan oil, coconut oil, and castor oil. Click here to learn about what products can be used on extensions.

    Do I need to wash my hair extensions after curling to make them straight again?

    No, unless the extensions have a lot of product buildup (like hairspray), this is not needed. Instead, you can gently brush out the curls with a soft bristle brush from bottom to top, and use a hair straightener to straighten the extensions. Be sure to use a heat protectant spray prior to straightening, and to use a low to medium heat setting.

    Keep in mind, using sticky products such as hairspray, hair gel, or hair wax, can and likely will clog up your extensions. The more products you use, the more you will need to wash your extensions, leading to dry, tangled extensions. Also, keep in mind that any products that you use on your natural hair can transfer onto your extensions.

    Do these hair extensions dry straight?

    Luxy Hair extensions are of Chinese origin, therefore, should dry straight. Be sure to brush the extensions straight before air-drying overnight. Some sets could be potentially dry with a slight wave, however, can be styled with hot styling tools to achieve any desired look.

    You can also air dry your extensions overnight (in a braid, for instance), and when you wake up and clip in your set, you will have gorgeous, beachy waves ready to go. Plus, you can also experiment with different curl patterns without having to buy an array of curling wands. Please click here for 4 ways to air dry your extensions.

    Why arenÔÇÖt you washing the actual clips/wefts in this video?

    The fabric base of the weft does not need to be washed, however, if you use a lot of product and feel that the fabric and clips also need to be washed, you can do so.

    As always, if you have any other questions about how to wash your hair extensions, be sure to email us at info@luxyhair.com. We'll be happy to help.

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