Can I return/exchange my Luxy Hair Ponytail Extension?
falseWe want your purchase to be risk and anxiety-free so the Luxy Hair Ponytail Extension is eligible for returns or exchanges! Even better, each Luxy box comes with a tester swatch so that you can determine if the shade is a good match.
If the shade is not an ideal match, we are more than happy to accommodate a return or exchange as long as the main compartment of your Luxy box has not been opened and the golden security seal has not been tampered with.
Help Topics
Questions answered by specific topic.
About Hair Extensions And Suitability
- Are your Balayage colors available in sample swatches?
- Do you have any sample swatches?
- Do I need to have highlights in my hair to wear the Highlights collection?
- I have short hair. Can I wear the Highlights collection?
- How do I use the Halo® Volume Bundle with short hair?
Luxy Hair Accessories
- Are there any care instructions for the Wide Tooth Cloud Comb?
- What are the dimensions of the Wide Tooth Cloud Comb?
- What material is the Wide Tooth Cloud Comb made of?
- Can the Wide Tooth Cloud Comb be used on all hair types and human hair extensions?
- What comes with the Wide Tooth Cloud Comb?
