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Shipping and Delivery

Yes! You will receive a confirmation e-mail once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second e-mail once your order has shipped, which will include your tracking number and a link to follow the journey of your package.

If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

Please allow 1 - 4 days for the tracking information to show. In some rare case, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

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Can I track my order?

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If you still have any questions, please email us at info@luxyhair.com

We respond to every email within 24 hours! We will be happy to help you.

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Virtual Color Match

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  • Face the camera
  • Hair is visible from root to tip
  • Natural indirect light (near a window)
  • 1 person only in the photo
  • No filters or edited photos
  • Avoid harsh sunlight on your hair and face
  • 60 Day Returns & Exchanges
  • FREE return shipping for U.S exchanges
  • Set includes a tester weft for color match

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