FREE ADVENT CALENDAR ON ORDERS $250+ USD (CODE: CALENDAR) + 20% OFF SELECT STYLES

Psst..we've saved your cart!

But not for long, checkout before it sells out.

My tracking information shows that the courier attempted to deliver my order. What do I do?

Shipping and Delivery
  1. Look in your mailbox and front door handle to see if a delivery notice was left by the courier. The delivery notice will indicate what time the delivery attempt was made, and if your package is being held for pickup, or if the courier may re-attempt another delivery. 
  2. If no delivery notice card was left, please wait 1-2 business days to see if the package turns up. For further information, please reach out to the courier directly, or reach out to us at info@luxyhair.com for help.

Courier Phone Numbers

Courier Phone
USPS 1-800-275-8777
FedEx 1-800-463-3339
DHL Express Varies by country

Help Topics

Questions answered by specific topic.

Contact Us

My tracking information shows that the courier attempted to deliver my

Contact Us

If you still have any questions, please email us at info@luxyhair.com

We respond to every email within 24 hours! We will be happy to help you.

This site uses cookies to ensure you get the best experience. Learn more.

Your Shopping Bag

Your cart is empty.

Virtual Color Match
1
2
3
4
5

Oops! The photo didn't work
Let's try again.

UPLOAD A PHOTO
Share a photo of your current hair
Do
  • Face the camera
  • Hair is visible from root to tip
  • Natural indirect light (near a window)
  • 1 person only in the photo
Don't
  • No filters or edited photos
  • Avoid harsh sunlight on your hair and face
  • 60 Day Returns & Exchanges
  • FREE return shipping for U.S exchanges
  • Set includes a tester weft for color match

Select your hair type

Select the collection

SEAMLESS COLLECTION
CLASSIC COLLECTION
HALO® COLLECTION
CLIP-IN PONYTAILS COLLECTION
CLIP-IN BUNS COLLECTION