0
USD

Psst..we've saved your cart!

But not for long, checkout before it sells out.

What do I do if my tracking stopped updating?

Shipping and Delivery

It’s not unusual for tracking to stop updating. This can mean one of many things:

  • The package is delayed in transit
  • The package is stuck at a checkpoint (example: customs)
  • The carrier isn’t scanning the package at each checkpoint (but it’s still in transit)

We know you’re excited to receive your package, but we ask that you please be patient for your tracking to update and for your package to arrive.

If your tracking stopped working but the package is still within the delivery timeframe, please wait until the end of the delivery window provided on our website. If the end of the delivery window has come and passed and there are still no tracking updates and your package has not arrived, please first contact the carrier used to ship your package out. If they can provide no further information or help, please then contact our support team for further help at [email protected].

If your tracking stopped working and it’s past the delivery timeframe, please first contact the carrier used to ship your package out. If they can provide no further information or help, please then contact our support team for further help at [email protected].

SHOP NOW

Help Topics

Questions answered by specific topic.

Contact Us

What do I do if my tracking stopped updating?

Contact Us

If you still have any questions, please email us at [email protected]

We respond to every email within 24 hours! We will be happy to help you.

This site uses cookies to ensure you get the best experience. Learn more.

My Bag

Your cart is empty.