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When will I receive my refund?

Return and Exchange Policy

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. Once your extensions have been delivered back to our warehouse, this can take up to 1-3 business days to finalize. 

Note: Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

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When will I receive my refund?

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If you still have any questions, please email us at info@luxyhair.com

We respond to every email within 24 hours! We will be happy to help you.

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Virtual Color Match

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  • Face the camera
  • Hair is visible from root to tip
  • Natural indirect light (near a window)
  • 1 person only in the photo
  • No filters or edited photos
  • Avoid harsh sunlight on your hair and face
  • 60 Day Returns & Exchanges
  • FREE return shipping for U.S exchanges
  • Set includes a tester weft for color match

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